Guy’s and St Thomas’ NHS Foundation Trust (GSTT) is one of the UK’s busiest NHS Foundation Trusts, with more than 900,000 patient contacts every year. Additionally, the Trust is one of the largest local employers in South London with approximately 11,000 staff working across its locations in Southwark (Guy’s) and Lambeth (St Thomas’). Guy’s +…
European Waxcenter Utilizes SmartRecord For Quality Assurance and Training in New Call Center. Case Study European Waxcenter
Bury Council upgrades to CTI Group’s Proteus Enterprise call accounting solution to monitor 3,000 lines over more than 30 locations. Bury Council Proteus Case Study
THE CLIENT Established in 1976, Kharafi National has developed from a local contracting company into a world-class pan-Arabian Infrastructure Project Developer, Contractor and Facilities Management Service Provider, capable of undertaking a wide range of challenging projects. Today, Kharafi National is an international, multi-disciplined company with diversified operations across the Middle East and Africa in: •…
Proteus Enterprise from CTI Group brings Avon and Somerset Police significant business and regulatory benefits As a Police Constabulary, Avon and Somerset is not alone in having a legal obligation to provide call handling statistics and information to the Home Office. For example, this includes data on how the Constabulary is performing against their service level agreements…
