Hello from Unicode Systems Limited! We thought we would tell you a bit more about ourselves, what we do and what we can do for you and your business. So, let’s get started… Unicode Systems Limited is a registered UK based company who started back in 2000. We are now in both the UK and…
Guy’s and St Thomas’ NHS Foundation Trust (GSTT) is one of the UK’s busiest NHS Foundation Trusts, with more than 900,000 patient contacts every year. Additionally, the Trust is one of the largest local employers in South London with approximately 11,000 staff working across its locations in Southwark (Guy’s) and Lambeth (St Thomas’). Guy’s +…
European Waxcenter Utilizes SmartRecord For Quality Assurance and Training in New Call Center. Case Study European Waxcenter
Overview – Fraud Guard for Proteus Enterprise Fraud Guard for Proteus Enterprise protects your organization against telephony abuse, with real time tracking and monitoring of inbound and outbound call activities. With easy setup and deployment, Fraud Guard alerts select recipients such as department heads and voice or Network managers, when quantified call tracking criteria has…
Bury Council upgrades to CTI Group’s Proteus Enterprise call accounting solution to monitor 3,000 lines over more than 30 locations. Bury Council Proteus Case Study
THE CLIENT Established in 1976, Kharafi National has developed from a local contracting company into a world-class pan-Arabian Infrastructure Project Developer, Contractor and Facilities Management Service Provider, capable of undertaking a wide range of challenging projects. Today, Kharafi National is an international, multi-disciplined company with diversified operations across the Middle East and Africa in: •…
Telephone Management Systems can seem complicated and daunting for the average business owner. There are many factors to consider and technology proceeds at such a rapid rate that it becomes almost impossible to keep up. We have compiled an article that makes this management system easy to understand. What is a Telephone Management System…
Proteus Enterprise from CTI Group brings Avon and Somerset Police significant business and regulatory benefits As a Police Constabulary, Avon and Somerset is not alone in having a legal obligation to provide call handling statistics and information to the Home Office. For example, this includes data on how the Constabulary is performing against their service level agreements…
Telephone management software is the core of effective business communications management. Collecting data from telephony devices (traditional PBXs, Trading Systems and IPT platforms) to provide management reports that ensure equipment and networks are being used effectively and business services runs efficiently. Communications systems are one of the most highly used business assets, from sales and…
The primary reason why businesses are reluctant to switch to cloud-based hosting is the question around the security of their data. What if it’s lost or hacked into? In this article, we are going to reveal why cloud hosting is actually safer than traditional systems. First, let’s tackle the issue of web application-based attacks. …
